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ShippingUpdated 8 months ago

SHIPPING

WE OFFER FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $99.

All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 1PM on Fridays may not be processed for shipping until the following Monday.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “A shipment from order # is on the way”. This will contain your tracking information!*

*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.

The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume. 

Have your Order Number or Tracking Number?
Use the link below for the latest Carrier Updates:

Track Your Order


 

SHIPPING HOLIDAYS:

Our shipping facility as well as the carriers we use are not operating on the following holidays. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed.   

  • New Year’s Day - January 1, 2023
  • Martin Luther King Jr. Birthday - January 16, 2023
  • Presidents’ Day - February 20, 2023
  • Memorial Day - May 29, 2023
  • Juneteenth National Independence Day - June 19, 2023
  • Independence Day - July 4, 2023
  • Labor Day- September 4, 2023
  • Columbus Day - October 9, 2023
  • Veterans Day - November 11, 2023 
  • Thanksgiving Day - November 23, 2023
  • Christmas Day - December 25, 2023

INTERNATIONAL SHIPPING:

Orders shipping internationally are subject to additional local taxes, customs and duties fees. 

REFUSED SHIPMENTS:

If you refuse your shipment from WESN Goods, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to WESN Goods.

RETURNED TO SENDER:

In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender”, please contact our Customer Service Team.

SHIPPING DISCLAIMER:

Once your order has been shipped out, WESN Goods is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our Customer Service Team is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

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